Well done for not just rolling over and accepting it.😉
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Originally Posted by Ian21401
Since when did a mechanic doing an oil change actually torque tighten the sump drain plug...
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Hey now, I always do that! 😅
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Originally Posted by Othen
...the motor car is a 13 year old machine that has been in daily use and probably stored outside.
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What's that got to do with the price of fish? There's hundreds of 'will it run?' videos on youtube of 50+ year old cars sat in a field for most of that time, and the sump plug threads are fine when changing the oil.
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The service manager has said all the right things to support a very strong legal defence (whether forum correspondents believe him or not is of no consequence, it would just be up to a county court judge who may have no knowledge of running a garage). If the service manager stands up in the county court judge's chambers and says what he told mack625 then the arbiter would have to believe he was lying to find in favour of the accuser.
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It's not a very strong defence saying that them removing and refitting the sump plug 13 times has worn the thread out. The low mileage supports the fact only they have fingered it.
The 'we always have two people check the sump bolts' is easy to debunk by checking the CCTV footage covering the garage bays, or just having someone go there undercover and watching through the big glass window.
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MY97 940 CD LPT Super Sports Edition 2 Turbo, Midnight Purple, 175,000 miles.
