[Muscas]

Finally got my car back today, my wallet is £553.36 the lighter for it.

The Dealer followed through and gave me a 10% discount on the component and work.

Car seems fine now.

I also received a letter from VolvoUK Customer relations.
The letter explains that they are prepared to offer me 10%, this statement conflicts with what they said over the phone only two days ago, which was 5%.

I explained the nature of the failure, i.e. the component failed without warning with potential fatal consequences, and they still believe this is not a safety issue!

I asked for Volvo's company policy regarding the issuing of Good Will Gestures and they are not prepared to provide me with this document assuming they have one.

Patrick