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slender · Oct 24th, 2003, 21:42

>He then shocked me. He said that the contract that I had
>signed allowed the dealer to pull out of the deal altogether
>for any reason they wished. He stated that he had an
>obligation to the shareholders of the dealership to get the
>best deal he could and that rather than sell the car to an
>“unhappy” customer he would rather pull out of the deal
>altogether (he actually said this three times to me!)

It may be worth getting the contract checked by a solicitor. It does sound like someone is looking to fill a filled order slot with someone else prepared to pay more than current list price.

>
>He then stated that market conditions were such that he could
>realise more money by selling the car to someone else than me
>because prices have risen since we struck the deal. He
>actually said that if he had my car today he could get GBP
>6,000 over list price for it.

This is true. My local dealership cannot get hold of enough XC90's to sell to people more than prepared to pay well over the list price.

(Added to which if I go to
>another dealer in the UK the current waiting list is 12
>months.) He told me (nicely) he does not want to hear any more
>complaints from me.

Is this a veiled threat? Is the rug going to be pulled from under you at the 11th hour - again?

>I asked for a name of someone at Volvo to complain to and he
>refused to supply these details stating that Volvo would just
>hand back the complaint to the franchise dealer to deal with
>and that writing to them would be a waste of my time.

Sadly, this is true. Having written to Volvo UK to complain about a salesman I ended up being referred straight back to the dealership. Volvo UK had little, if any interest in my complaint.
>
>Does anyone else think this is blackmail? Or am I being a
>little hot headed.
>
Hot headed?? I would be furious to be dealt with in this manner. The one and only question is how much do you want the car?

Oct 24th, 2003, 21:42	#4
slender Junior Member Last Online: Mar 16th, 2008 17:22 Join Date: Dec 2002 Location: Warwick	RE: Problems with XC90 delivery in the UK >He then shocked me. He said that the contract that I had >signed allowed the dealer to pull out of the deal altogether >for any reason they wished. He stated that he had an >obligation to the shareholders of the dealership to get the >best deal he could and that rather than sell the car to an >“unhappy” customer he would rather pull out of the deal >altogether (he actually said this three times to me!) It may be worth getting the contract checked by a solicitor. It does sound like someone is looking to fill a filled order slot with someone else prepared to pay more than current list price. > >He then stated that market conditions were such that he could >realise more money by selling the car to someone else than me >because prices have risen since we struck the deal. He >actually said that if he had my car today he could get GBP >6,000 over list price for it. This is true. My local dealership cannot get hold of enough XC90's to sell to people more than prepared to pay well over the list price. (Added to which if I go to >another dealer in the UK the current waiting list is 12 >months.) He told me (nicely) he does not want to hear any more >complaints from me. Is this a veiled threat? Is the rug going to be pulled from under you at the 11th hour - again? >I asked for a name of someone at Volvo to complain to and he >refused to supply these details stating that Volvo would just >hand back the complaint to the franchise dealer to deal with >and that writing to them would be a waste of my time. Sadly, this is true. Having written to Volvo UK to complain about a salesman I ended up being referred straight back to the dealership. Volvo UK had little, if any interest in my complaint. > >Does anyone else think this is blackmail? Or am I being a >little hot headed. > Hot headed?? I would be furious to be dealt with in this manner. The one and only question is how much do you want the car?