Further to my last suggestion that you need to write to Volvo, I also suggest that one of the XC90 owners with the issue steps up to the mark and takes ownership of the issue.
Individual letters into Volvo will seen as individual letters, what needs to be done is that you send individual letters, and that you copy the owner of this issue. This will enable the owner to show (on your behalf) that there have been X, or Y, complaints and this will mean that Volvo cannot step back and hide.
This history will also be useful if you want to take it to some other agency for action - even the BBC will want to see a history of how may complaints that Volvo has received and what the responses were.
I know it seems like a lot of work for the volunteer, regrettably it is required to ensure that there is an auditable trail of evidence.
Hope this help - I have an XC60 otherwise I would be happy to be the spokesperson
Iain
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