Ab-UK,
if you can you should attach or paste a copy of letter you sent to Volvo, o this forum, along with the name of the person you sent it to, and the address.
It will still require that everyone changes a few details and sticks a stamp on it, but I bet it will have an effect on how many people complain.
Also, when Volvo start seeing the same letter arriving with different customer's details on, in quantity, they will start to respect the power of forums like this, and perhaps will be forced to be less dismissive next time.
Just an idea.
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