Yes it wasn’t standard, or rather wasn’t standard all of the time. The white box around the usb just means that it has the hardware capability but not necessarily the actual software installed.
There should be a greyed out icon for Android Auto and Apple Car Play on the screen that shows all icons, if it is installed. If they’re not showing then it’s probably not installed.
Of course if the dealer said it was installed then you’ll probably have to go and visit them.
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Current;
XC90 B5P Momentum
Past;
V90 Cross Country D4 2017 Polestar, XC90 D5 ES 2014, C70 T5 SE 2008, S60 2.0T SE2006, V40 1.9D SE 2004, S40 1.8GDI SE 2002
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