Quote:
Originally Posted by tspdavish
Unfortunately verbal agreement might not help me if they decide to throw Ts and Cs at me but will see. Agree Amex is the final option but would rather not go down that route just yet. Unfortunately the lack of comms (read: they haven't once phoned each other) between the 3 teams - dealer, Volvo assistance & Enterprise makes this hard.
OK perhaps slightly an overstatement but I have spent the best part of 3 hours on hold to each of the companies trying to get them to talk to each other and it just isn't happening. It could hardly be described as smooth either...
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Who is the dealer?? Have you spoken, or had a chance to speak to management at the dealer? Are there any figures written on the rental agreement??
It will likely, hopefully resolve itself. Someone somewhere hasn’t told someone else something and a mistake has been made.
Problem is most staff just don’t care these days, and too many automated processes get in the way of decent customer service!