Just resurrecting this old post. I must confess I still haven't got rid of the "on call service required" message. It was all to easy to just press the end of the stalk and continue reading "inst mpg" etc. also my laptop that had vida on it went pop over a year ago.
I managed to eventually get vida up and running once again on another laptop and thought I'd have another crack at solving this problem.
I have attached the vida read-outs below. I am fairly sure my battery is ok, last year I bench tested it out of the car and it easily had 6v and these batteries are known to hold their charge well.
I ticked the box and reset the voltage charge % and it reset fine.
I was hoping that would clear the message, it didn't.
I will go back to the car tomorrow and hook up vida again.
Meanwhile I am having a look at some online tutorials of how to work through vida and I know I didn't erase all the codes as one tutorial showed, perhaps that's a step that I should have done.
Also I see there may be some cable issues with the hand set I need to check out.
I would be grateful for some more advice on clearing this message from those who have had success with it ...unless most of us are just putting up with the blasted message every time we turn the key
