Quote:
Originally Posted by Philip Fisher
It is interesting that you rate JLR, Audi, BMW and Porsche dealers more highly than your Volvo dealer.
I haven't had a lot to do with JLR or Porsche, but had awful experiences with Audi dealer(s), BMW dealer and also Mercedes who were truly terrible at even trying get me a test drive and to sell me an E-Class never mind after sales.
Mind you I also had pretty p155 poor aftersales from Volvo Grimsby so took my business to another local Volvo dealer who I am very happy with.
Interestingly the Volvo dealer I am happy with is part of a very small group of about 3 garages and a supplies a couple of brands. They seem to be switched on and actually care - which is good. All my bad experiences have been with dealers who are part of a large group such as JCT600 and Stoneacre.
I guess in the end it is the dealer not the brand which determines your main experience.
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You're correct, and really about relationships as most things are.
Most dealers are useless frankly, and need encouragement to do the right thing or even do anything. I find that unless I'm on top of them literally riding them, and the various issues, nothing happens with any of them; however the cars have been good, so I guess I'm more concerned about the T8 being reliable and doing what it should do having read this forum and swedespeed. My FF RR has been a joy, no issues in 50k of hard miles over three years, dealer useless, but tries to give the love. Audi dealers mostly useless, but the product very good as were my M cars. Porsche mostly good, but I give the London ones a wide berth, only use them for the service stamp and have the real work done by specialists.
When ordering the T8 I was frustrated that I couldn't have anything but black leather and headliner in an RDesign and that I couldn't have a heated/flappy paddle sterling wheel...only one or other. Volvo may think they can move into this price category and not change, but those of us used to spending 75-90k on a car expect to be able to have the colour leather and headliner we want; and it's bollocks that a wiring loom can't do heat and flappy paddles, which was one of lines fed to me. Just annoying really and shows they don't know the target market they've aimed at. With advances in supply chain management, and seeing what JLR has done with colours, roof colours, leather, headliners and contrast colours combos, anything is possible at this price point. Sorry for the minor rant...
I am genuinely excited about T8 delivery on 1 March...and picking up a lot of good info and tips on the forums. Pod-point being installed at home next week and had a socket put into my parking bay at work.
Cheers
PF