Volvo extended warranty
 

Haven't had to use my extended warranty much until recently.

So far, its covered broken rear spring (£463 for both), angle gear gearbox replacement (£1500ish) and yesterday, I got approval for both rear tailgate power struts (£750ish) and the drivers door window controls (not sure how much for that)

It might be pricey (now £757 / year) but I've definitely had my money's worth from it

No further on with the rear rain leak but hopefully have some progress in a week or two

That's impressive value for money, although a little worrying if you hadn't had it.

I extended for one year and never used it so never bothered after that. Fortunately I've not had any issues.

Yes, a few issues that shouldn't really be happening on a 6 year old car. I've had it 5.5 years so know most of the history.

TBH, I really wasn't bothered about the window switch lighting but thought I'd ask.

The tailgate struts are a major bonus given the cost. If they hadn't been covered, I'd likely have converted to gas struts.

Springs are just a consumable so I really didn't expect it to be covered so again a bonus.

The angle gear gearbox is definitely not good. I'm not sure if the replacement is a better design or if it'll fail eventually. The original lasted 86k. I'm pretty sure I won't have this car in another 86k but may replace with a newer XC60. I wonder if they have a similarly weak part in that area?

So, drivers door window switches and tailgate struts replaced yesterday. Would have been £960 but all covered by Volvo warranty

As for the rain leak, I'm pretty sure it's the shark fin. I've temporarily sealed around it with electrical tape and so far no more water. Will give it a bit longer as there's not been much rain recently. Assuming it stays dry, I'll get a new seal fitted as it's only half an hour labour and £26 for the seal

To be honest I've never heard of the angle gear unit failing so hopefully it's a one off

If you search there seems to be quite a lot of instances although more with older models

I'll probably be changing the car next year so don't think I need to worry about it

Sorry was meaning our age of vehicles. I've heard of it happening quite a lot to older XC90s etc

I was never given the chance to extend the Volvo warranty on my 2016MY XC60. The main dealership I bought it from were utter rubbish. I wanted a bit of peace of mind once the 3 years was up. I chose an aftermarket warranty company and it was around £1k for 3 years cover with any work needed being done at main dealerships. I've only had to call on it once so far. All I have to do is ensure it is serviced as per manufacturers recommendations and that goes without saying. If I can afford, yes I will continue with the cover.

Volvo warranty is definitely a lot more expensive. I'll have been around £1800 for 3 years cover but I've had about £3k in claims so has been worthwhile.

Another shout out to the Volvo warranty

Driveshaft oil seal leak fully covered. No idea what the cost would have been

The warranty used to only cover oil leaks if they required a major component to be removed in order to fix them but it was changed this year to cover ALL oil leaks

An impressive amount of things covered with the Volvo warranty which is good to see and somewhat justifies the cost.

The amount of problems you've had is worrying though.

Depends if it's nearside or offside as the labour varies quite a lot apparently (or did on the V40).

I was also shocked to hear that if they lose any gearbox oil when removing the driveshaft, they tip it back in

Unfortunately, oil leak still present so waiting for the dealer to call me back ...

I would agree that the number of issues is worrying after just over 6 years and 90k miles. Just glad I had warranty as the cost of it is less than the boot strut replacement let alone the rest of the work I've had done

The only question is what to do after 100k miles as Volvo don't offer warranty renewals after that.

I'm happy with the car but may look for something more economical next year. Thinking of a V60 T6 PHEV as the boot is just as big. Economy is very appealing provided I can get a home charger and run on battery for most of my commute

So, final update - hopefully!

Leak was traced back to the replacement angle gear gearbox. Seems there was manufacturing damage with a score on a seal face that was causing an oil weep.

Not sure why this wasn't found on the first occasion especially when I specifically said this had started when the angle gear was replaced.

So, end result is another new angle gear gearbox!

Can you add a Volvo warranty at anytime or does it need to have been continuously covered from day 1?

Not sure. Try their warranty team on 0344 573 8014

My XC60 came from a dealer almost a year ago, with a Volvo warranty. They have just sent me a letter asking if I want to renew it for £757. The letter says "you can't buy cover after this date" (the date being the expiry of the warranty which came with the car).

Funnily enough i have just been sent a letter as well.

I can get gold cover from warranty direct for £430 a year, where as the volvo warranty is £607 a year.

Warranty direct seem to cover everything but have a £250 excess.

Does any one know if the volvo warranty has an excess? I can't find in anywhere on the web site?

Ive had the car a year and have had to use the warranty once for a split a/c hose, but apart from that no issues.

Steve

No excess on the Volvo warranty that I have and it covers much more than warranty direct will ever e.g. boot struts, broken springs

It might be expensive but I think it's been worth it although disappointing that I've needed it in the first place

I've just downloaded the policy guide from their warranty website, as I need to decide in the next week or so whether I'll extend the warranty which came with the car, and it still says "the rectification of any oil leaks (unless the removal of a major unit is required)" is NOT covered. Maybe you were lucky?!!

https://volvorenewalwarranty.motor-a...y-document.pdf

I spoke to them about that as I was concerned I might get hit with hefty dealer fault finding costs. However, when I called they told me that their policy had been updated to cover ANY oil leak. Surprised the document still hasn't been updated online.

I can't recommend it enough

While waiting in the Volvo dealer for my V60 to be looked at, got talking to a chap with a same-age FSH XC60. Technician came out to tell him he needed a new module at just under £1000. Seems like £500 or £600 for an extended warranty is definitely good value these days with a Volvo.

Volvo V60 CC
 

Just had my 2016 V60CC AWD fail it's MOT for the front nearside Shock leaking oil - not sure if that is a warranty issue, but quoted £586 for a replacement shock - Oh, and takes 5 days to get the part from Sweden and no loan car.......despite a full dealer service history and extended warranty in place.... Ho hum.....

I've worked for other brands hq's so not sure about Volvo, but is the vehicle off the road?

If it is, surely the dealer can order as a VOR ?

It’s off the road and 5 days is VOR…..apparently…

That is shocking backup considering that Volvo is moving ever up market. I get the impression from various posts that Volvo don't properly understand customer expectations yet, or worse, are not that bothered.

Took my car in for a major service last month and a)They didn't have a loan car a month after I booked it and b) It cut out and lost all power the day after when driving, because they'd left air in the fuel system.

Really poor service standard for you.

That’s my concern - as soon as the dealer recognised that the wait would be several days, they were more concerned about getting the loan car back to make sure their salesman had a car than looking after a customer…. indeed the first words out of his mouth were I can’t leave you with a loan car for that long….

The Volvo service promise and extended warranty do not cover you for a loan car if Volvo cannot get parts it would seem, and I very much doubt a shock absorber is covered under the extended warranty ?

Not a great example of customer service for a 10 year plus customer…..

Reminds me where Mercedes Benz were in the mid 2000s. I worked at the UK HQ for 5 years when the dealers started resting on their laurels at the same time the products were having various reliability issues.

I vividly remember the then MD shutting me down in an open q&a forum when I suggested that 'good old fashioned customer recognition and service' should drive the business. He was more interested in getting dealers to invest in big new premises...

Anyway, in the real world we choose to spend money with people who treat us well :teeth_smile: