New engine required on xc60? 3 years old
Hi all,
My XC60 (late 2017 plate) of which I have done 24k miles. It broke down last week and was recovered via volvo assistance. It's been serviced via volvo dealer and was within the service period (next one due in around 11k miles or so I think) but the warranty had lapsed. I've been told I need a new engine which is going to cost 9k. Volvo customer service have agreed to pay 50% of the cost - but obviously leaves me with a 4.5k cost. Am i wrong to think that even if it's out of warranty I should be able to expect the car engine to last more than 24k. This is the report I've been given. Can't help feel that a car that cost me 45k + should not be having an engine fail when it's been serviced regardless it being out of warranty? Any help / advice appreciated Thanks Vehicle recovered in as non-runner. Carried out initial test and found plug number 1 covered in oil with Fault code ECM-P0300 cylinder number 1 misfire. Checked and found no compression on cylinder 1. Checked with camera scope and found piston wet/oily. Suspect requires new engine. |
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With my Volvo now at 110,000 miles I feel it’s run in. 25k is not sufficient and you shouldn’t have to pay. Get onto Volvo U.K. |
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Agreed, 24k is way too low a mileage on a modern engine to warrant diagnosis of catastrophic failure. Have you had the car from new? Please don't take this the wrong way, but what is your driving style? Have you had full dealer service? Did you have it MOT'd by the dealer? I purchase a test cover validation when I get mine MOT'd by the dealer should any component fail in the following 12 months they will repair for free (with the necessary fair wear and tear caveats). |
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They have not given any reason as to why it needs a new engine ... they have not diagnosed it ....They have not finished their diagnosis properly ... It sounds as if they had a quick look couldn't find anything , given up and quoted the max price ! A cylinder leakage test is the first thing they should have done after the compression test ... I'm sure Volvo uk will say exactly that to them if they ask for a new engine ... |
Seems like a nice smooth way for dealer to get an almost-new engine for next-to-nothing money-wise. You accept to install a new one for 4.5k, they pay 4.5k and get your engine, fix the problem (assuming they know it is something relatively simple), and voila' somebody got an excellent engine with only 24k on the clock.
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Adding to what others have said,
"Suspect requires new engine" - I'd like more than a suspicion before spending £9000 (or even £4.5). But they may have more information that what was shared as I would think Volvo would want some conclusive evidence before agreeing to spend £4.5k. Secondly, see link below, which might be of interest, for a Volvo with a catastrophic engine failure at 3years and 4 days old, and therefore out of warranty. 30K miles. Volvo originally offered 50%, went to 80% and finally up to 100%. Not identical circumstances, but similar enough to be of interest, I would have thought. https://singletrackworld.com/forum/t...oughts-please/ |
Thanks all
I'm going to go back to Volvo customer care and raise some of these valid points. Much appreciated, will update |
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Nevertheless under consumer law in the UK you are actually covered for this kind of premature failure for six years from purchase. You should not have to pay anything for this repair even if it means a whole new engine. |
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