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-   -   Volvo owners club insurance scheme via chris knott insurance (https://www.volvoforums.org.uk/showthread.php?t=108537)

S60D5-185 Dec 11th, 2010 07:32

Quote:

Originally Posted by minesa240x3 (Post 795290)
I haven't seen one explanation for the grievances so far?maybe hes still looking into it? Disatisfied member.


I have! He blames you lot for not listening properly which is obviously correct as his staff are clearly beyond reproach.:notworthy:

SIMPLES!!!!!!!!!!!!!!!!!!!!


Regards Darryl :thumbs_up:
Happily paying £221 fully comp on a 2006 S60 D5 SE with many good benefits and with a different company that has a very good reputation.

240 Dec 11th, 2010 13:50

well ive had no contact of any kind from them nor any explantions, and after shopping around i found a brilliant quote with unlimited mileage, full breakdown including europe too!! from footman james who actually semmed to be interested in my business, makes a nice change:thumbs_up:

ChrisKnottIns Dec 11th, 2010 23:46

Quote:

Originally Posted by minesa240x3 (Post 795290)
I haven't seen one explanation for the grievances so far?maybe hes still looking into it?

My dear wife had a real hard time just trying to get through and yes she tried and kept trying all day.Eventually she got through to a woman who insisted my car was a turbo(it aint) They cover 250 forums but don't seem to know what my car is?I suggest they brush up on it if they wish to continue working with car related websites.
Don't even bother to mention "classic"or"limited mileage"as they weren't at all interested.

They did save us a very small amount but as I was insuring two cars the hassle was great.We sat down and studied just what cover we had and was horrified to see it covers very little.
My wife rang recently to insure the Limo but of course they don't insure such a thing as it's strangely different to other cars.Even though it's logbook states it's PLG and would only be used for private use.
The lady the other end said it didn't exhist.
I am definately looking elsewhere next time as I want insurance that actually covers me.I thought fully comprehensive was just that,It might as well be third party.Plus as a broker the company they have put us with have a really bad reputation according to a lot of revues we found on the net for not paying out and most said it was highway robbery!
Not a very nice experience and judging by the action taken so far they aren't in a hurry to answer any queries.
Disatisfied member.



We currently are getting more NEW BUSINESS CUSTOMERS from this club than any of the other 250. It's natural that you are much more likely to get people moaning on a forum than those who are happy with the scheme but these comments go beyond belief!

I am not going to answer you in a personal nature because the comments are a little immature and unjustified.

I will say that the policy is, and always has been excellent - i am insured on the same scheme and i know the policy and am happy to insure on it especially as i've been in the industry for 20+ years.

It is rare IF EVER that i have heard someone moan about the policy being lacklustre.

Re car models whether turbo's or not, we use the registration number software to show the car type so your comments re that are again inaccurate.

If your car doesn't fit the classic scheme, then we can't quote on it. Simple as that!

I am even willing to listen to the recorded call if you pm your phone number from which you called us and the approximate date because from the years of experience i've had on forums, I know that people don't often respond when we state our side on the forum.

I don't say that in a boastful way but usually this is what happens because the whole story comes out.

Sorry to speak like this but it's a little annoying when the scheme is so successful and then people say things like the above.

We don't insure limos and can't understand why you are harping on about it because we never offered this tyoe of insurance.

ChrisKnottIns Dec 11th, 2010 23:49

Quote:

Originally Posted by 240 (Post 771979)
thats exactly what happened to me too, then the quote i was given was ridiculosly high and the person on the phone told me to go elsewhere then if its cheaper!! not a very good service especially as they are recommended by the voc

The reason that i didn't answer is that we understand we can't beat every quote. If we did there would be no other insurer in Great Britain.

If the insurer is not keen to insure you at a certain premium they would rather not do the business.

It is better to just accept it and move on!

minesa240x3 Dec 12th, 2010 03:26

Hello It's the "imature" poster here I drive less than three thousand miles a year,I own and run three cars all insured and the three thousand miles was when I had one car on the road so each car will by definition be doing less than that.Would I be eligible for low mileage insurance?My wife did enquire about limited mileage but didn't recieve an answer specific but was just told about the policy on offer.Could you very clearly define just what a classic is so we don't have to waste our time trying to get cover on our old bangers.Maybe this would also free up your phone lines a bit too?

I think you should help us poor less inteligent people by putting some catagories here to see if we fit your protocols.

I have stated the facts as I understand them.If you care to check out my many posts you will see I'm not the type of person to moan groan or cause problems.I come here to contribute to a community of like minded volvo owners.My aim is to help and be helped and generally enjoy my time here I do not need someone like you coming on here to profit from us but start throwing insults as soon as one of us states our experience with your sales people which doesn't fit your ideals.

I agree I was less than happy but if you put yourself up for being endorsed by so many then you have to take REAL complaints seriously.A good company would not have had these responces in the first place,But as you have shouldn't you have asked anyone with a complaint to contact you by PM first to see if you could get to the bottom of thier grievances.

I posted as you seemed to be ignoring the critiscism from others.No you decide to come on here and use inflamatory not very buisness like wording to belittle me.You say "It's natural that you are much more likely to get more people moaning on a forum than those who are happy with a scheme but these comments go beyond belief" You obviously don't frequent this forum very often as you have recieved a small number of complaints but we are one of the biggest car forums in the world with a loyal well behaved group of people.We have rules which if infringed the poster is dealt with by being banned.

Would you like to start a poll so that anybody can vote to say how happy they are with your service of course you would be inviting possible negative votes as well.
I'm sure when you joined this forum you read the terms of agreement first.
If I found your comments inflamatory personal and upsetting I could report it to the admin staff which is my right.

You may use registration number software for finding out about a car but I have the car it is not and has never been a turbo and the logbook and volvo parts department agree it is NOT a turbo..maybe your software is inacurate? not me as you state.

The lady on the phone stated to my wife it clearly states on the screen it has a turbo.This is not me being "Inacurate"Your recurring problem seems to be human related.It should not be for me to correct your staff about this information.My wife to begin with was enquiring on my behalf and I rang to accept the policy.This is when we reached an agreement that it did not have a turbo and only then.

Would you like to give specific information on all things you don't do insurance for like Limo's?invalid carriages hearses.submarines etc.as you say you never offered insurance for limos so why expect it.

As for my limo that doesn't exhist and "harping on about my limo"You missed out on my money as it is no different to insure than any volvo saloon.As it is not used for reward or paid gain and is used purely for private use it comes under a standard car policy.Now I have pointed this out to you then maybe IF you want you can start to insure limo's.I won't charge you for this information as I am not in the insurance buisness and haven't been for more than twenty years.

All I do know is that we made it perfectly clear to our previous and now currant insurer that it was a limo and how many seats it had who said thats fine It will be no different to a five seat saloon they even knew what it was by the registration,As she commented how funny it was that I was using an ex funeral car as a people carrier..They now have my money for a fully comprehensive policy with all the usual items one would expect.The sales person was friendly and approachable which led to a pleasant experience.

My wife has just asked me to pass on to you this advice which is for you to choose to ignore if you wish.

Could you improve your recorded message system as it keeps you waiting and then ends up you have to ring again and again.If your very busy why not state this at the point of the first message as other companies do and not leave it for so long before saying so."We are currently very busy all our staff are dealing with enquiries please try later or hold the line".Us poor folks find things tough at the moment and we don't need to spend long periods of time waiting for a responce when trying to get cheap competitive discounted club authorised insurance which may save us a small amount of money for less cover.

I am not here to sling mud I am clearly stating it as I see it.I did say you saved us a small amount of money which you did.The poor policy as I say is lack of courtesy car in the case of an accident.This would have to be an extra added to the policy.

Fair enough it means you can be competitive,but you should get what you pay for and fully comp for me always included this.If I didn't want the included hire car in my previous fully comp policy then it would have been cheaper than your policy as it was inclusive.So In hindsight I should have paid the extra £60 and had the peace of mind that in the event I could at least get home safely.This was for the two car policy by the way.

You state you are the prefered insurer to the volvo owners club.WHY? I'm a volvo owner I have three cars but the small amount I save is not giving me the service I need.You come across as being the first place to come to if you belong to a club as you specialise and are indorsed by 250 clubs.And yet there are cheaper deals to be had you admit this yourself.
I convinced my wife that your company was the one to go to as you were the clubs "preferred"insurer.It swayed my belief that being indorsed by the team I trust and rely to keep this site clean and decent was the best place to go.

I am sorry if my experience isn't what you wanted to hear but this is an open forum and having reread my previous post can safely say it was not specific about any actual insurance company and I did not insult you by saying you were "immature " or "unjustified" These comments I find offensive and inflamatory.And I consider them to be PERSONAL.



You keep saying you don't do this and you can't do that!. Well as you target the various 250 car clubs then the benefits should include more than the bigger insurers who insure everything else not just cars.

Yours sincerely but immature Brian a long standing fully paid up member.

t5_monkey Dec 12th, 2010 05:11

Quote:

Originally Posted by TimatChrisKnott (Post 795826)
We currently are getting more NEW BUSINESS CUSTOMERS from this club than any of the other 250. It's natural that you are much more likely to get people moaning on a forum than those who are happy with the scheme but these comments go beyond belief!

I am not going to answer you in a personal nature because the comments are a little immature and unjustified.

I will say that the policy is, and always has been excellent - i am insured on the same scheme and i know the policy and am happy to insure on it especially as i've been in the industry for 20+ years.

It is rare IF EVER that i have heard someone moan about the policy being lacklustre.

Re car models whether turbo's or not, we use the registration number software to show the car type so your comments re that are again inaccurate.

If your car doesn't fit the classic scheme, then we can't quote on it. Simple as that!

I am even willing to listen to the recorded call if you pm your phone number from which you called us and the approximate date because from the years of experience i've had on forums, I know that people don't often respond when we state our side on the forum.

I don't say that in a boastful way but usually this is what happens because the whole story comes out.

Sorry to speak like this but it's a little annoying when the scheme is so successful and then people say things like the above.

We don't insure limos and can't understand why you are harping on about it because we never offered this tyoe of insurance.

Even if everything you say is 100% true, and I'm not disputing that - your sarcastic tone and generally balshy approach (in the post above) to dealing with clients and potential clients put Chris Knott in a poor light.

Next it'll be 'computer says no'! Would it kill you to be courteous and polite to customers even if they're wrong?

Try this book - you may find it illuminating :) http://www.amazon.co.uk/Excuse-Me-Le...2131074&sr=8-4

nm1985 Dec 12th, 2010 09:39

Quote:

Originally Posted by TimatChrisKnott (Post 795826)
We currently are getting more NEW BUSINESS CUSTOMERS from this club than any of the other 250. It's natural that you are much more likely to get people moaning on a forum than those who are happy with the scheme but these comments go beyond belief!

I am not going to answer you in a personal nature because the comments are a little immature and unjustified.

I will say that the policy is, and always has been excellent - i am insured on the same scheme and i know the policy and am happy to insure on it especially as i've been in the industry for 20+ years.

It is rare IF EVER that i have heard someone moan about the policy being lacklustre.

Re car models whether turbo's or not, we use the registration number software to show the car type so your comments re that are again inaccurate.

If your car doesn't fit the classic scheme, then we can't quote on it. Simple as that!

I am even willing to listen to the recorded call if you pm your phone number from which you called us and the approximate date because from the years of experience i've had on forums, I know that people don't often respond when we state our side on the forum.

I don't say that in a boastful way but usually this is what happens because the whole story comes out.

Sorry to speak like this but it's a little annoying when the scheme is so successful and then people say things like the above.

We don't insure limos and can't understand why you are harping on about it because we never offered this tyoe of insurance.

How dare you speak to people, never mind potential customers like that. Thanks for putting this in writing to us all as I will now be forwarding your comments to your complaints department.
Sorry for talking to you like this, but after all you are an idiot!

S60D5-185 Dec 12th, 2010 14:48

Quote:

Originally Posted by TimatChrisKnott (Post 795826)
It's natural that you are much more likely to get people moaning on a forum than those who are happy with the scheme but these comments go beyond belief!

I am not going to answer you in a personal nature because the comments are a little immature and unjustified.

It is rare IF EVER that i have heard someone moan about the policy being lacklustre.

we use the registration number software to show the car type so your comments re that are again inaccurate.

If your car doesn't fit the classic scheme, then we can't quote on it. Simple as that!

I don't say that in a boastful way but usually this is what happens because the whole story comes out.

Sorry to speak like this but it's a little annoying when the scheme is so successful and then people say things like the above.

We don't insure limos and can't understand why you are harping on about it because we never offered this tyoe of insurance.

Perhaps the next customer care course you attend should include an element called " Knowing when to put the shovel down"

Based on your above comments i will definitely be giving your company a very wide berth at renewal because if this is the general attitude when trying to simply obtain a quote i can only imagine what it may be like in the event of a claim.

Darryl

t5_monkey Dec 12th, 2010 16:33

Quote:

Originally Posted by TimatChrisKnott (Post 795826)
We currently are getting more NEW BUSINESS CUSTOMERS from this club than any of the other 250. It's natural that you are much more likely to get people moaning on a forum than those who are happy with the scheme but these comments go beyond belief!

I am not going to answer you in a personal nature because the comments are a little immature and unjustified.

I will say that the policy is, and always has been excellent - i am insured on the same scheme and i know the policy and am happy to insure on it especially as i've been in the industry for 20+ years.

It is rare IF EVER that i have heard someone moan about the policy being lacklustre.

Re car models whether turbo's or not, we use the registration number software to show the car type so your comments re that are again inaccurate.

If your car doesn't fit the classic scheme, then we can't quote on it. Simple as that!

I am even willing to listen to the recorded call if you pm your phone number from which you called us and the approximate date because from the years of experience i've had on forums, I know that people don't often respond when we state our side on the forum.

I don't say that in a boastful way but usually this is what happens because the whole story comes out.

Sorry to speak like this but it's a little annoying when the scheme is so successful and then people say things like the above.

We don't insure limos and can't understand why you are harping on about it because we never offered this tyoe of insurance.

Tim... you're a **** :) do Chris Knot actually pay you to sabotage their reputation in this manner?

I'm appalled - as a former Customer Service Manager at John Lewis, if you were working for me back then - I would have without doubt put you a disciplinary and a retraining course for your simply awful approach to your clients, I never had to deal with something written by an employee to clients or potential clients as dreadful as this, even from 17 & 18 year old part time workers - even they managed to be polite unless severely provoked by the client.

awful - just cringe worthy.

Slackey Dec 12th, 2010 16:41

This fool has just lost Chris Knott any business I may have ever considered giving them. As Darryl state is this is the attitude of the company when trying to get business what the hell are they going to be like if and when it comes to making a claim!!!

If you worked for me and spoke to any client in that manner let alone state it in writing you would be looking at your P45...... and don't let the door hit you on the way out.

By the look of some of these posts it could be 249 forums that you offer cover to soon!!

Customer care is obviously not your forte!


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